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Understand Your Rights Before You Start

Access to net22 and use of our account services — including deposits via bKash, Nagad, or Rocket — depends on your local law and eligible region. Read these terms carefully so you know exactly where you stand before opening an account.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket policy scopeData handling commitmentContact rights explained
net22 Understand Your Rights Before You Start
HOW WE HANDLE THIS

Account Security, Data and Your Policy Rights

We treat legal compliance as an account-level practice, not a footnote. Here is how we handle the four areas that matter most to you — data, cookies, account security, and how to request changes to your record.

Data Handling

We collect only what is needed to run your account — name, contact details, and payment method records like bKash or Nagad. No data is sold to third parties. Retention follows applicable law.

Cookie Use

Cookies keep your session active across devices so your lobby state and wallet selections persist when you switch between mobile and browser. You can manage cookie preferences through your browser settings at any time.

Account Security

Account access is protected by OTP verification linked to your registered mobile number. If you suspect unauthorised access, contact support immediately — do not wait for a session to expire on its own.

Request a Change

To update, correct or delete account data, contact us via live chat or email with your account ID. We process data change requests in line with the retention periods set by applicable regulation.

LEGAL CONTACT PATHS

Reach Us on a Legal or Policy Matter

Got a question about account eligibility, a data request, or a policy clause that is not clear? Our support team handles legal queries the same way they handle account help — directly, with no runaround. Raise your issue through any of the channels below and we will route it to the right person.

Live Chat Start a live chat session from the account dashboard. Legal and policy questions are handled by the same team — no separate queue, no long waits for routing.
Email Support Send your legal query or data request by email. Include your account ID so we can locate your record and respond with the correct policy detail for your situation.
Help Centre The Help Centre carries current policy documents. If you need clarification on a specific clause — eligibility, retention or jurisdiction — search there first before contacting us.

Common Questions About net22 Policy

These are the questions we hear most often about accounts, eligibility, data and legal rights. If yours is not here, contact support directly.

Yes. Account access and eligibility depend on the laws of your jurisdiction. We recommend checking your local regulations before opening or continuing to use an account.

We hold the details you provided at registration — name, contact number, and linked payment method records such as bKash or Nagad — along with transaction history relevant to your account wallet.

Yes. Contact us via live chat or email with your account ID and a written deletion request. We will action it in line with applicable data retention rules and confirm once complete.

We notify account holders of material changes via the contact details on file. Continued use of the account after an update is treated as acceptance of the revised terms.

Yes. All wallet transactions processed through bKash, Nagad, or Rocket within your account fall under the scope of these legal terms, including dispute and refund procedures.

Raise disputes through live chat or email, quoting your account ID and the relevant transaction or policy reference. Our team will review and respond with a formal position in writing.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.